Frequently Asked Questions

If you are having IT problems when trying to access the Assessment Portal (but not a username/password issue), please provide the information below along with a description of the issue when emailing training@1530.com (or calling the helpline)

• Device type (PC, MAC, iPad etc)
• Operating system (Windows 10, MAC OS, IOS 15, etc.)
• Browser make and version (Chrome Version 103.0.5060.66 (Official Build) (64-bit) etc.)
• URL if available (copy from browser bar)
• Any screen shots of the issue or, if complex, a PowerPoint with screen shots showing user journey to replicate issue.

If you are working for LloydsPharmacy your candidate number is your Lloyds employee number.

If you work for any other pharmacy, your candidate number can be found on the introduction letter sent with the course. If you have lost this, please email training@1530.com or call the CIG Helpline on 020 7534 7251

You should receive your results within 14 days, however in rare cases there may be a delay. If you have not received your results within 21 days, please email training@1530.com or call the CIG Helpline on 020 7534 7251.

NOTE: In case workbooks (or assessments if using paper-based option) are lost or misplaced, you are advised to copy or photograph your assessments or the relevant pages in your workbook before submission.

All students enrolled onto the 2022 course will conduct their assessments online. The web address of the assessment portal is: https://www.pharmacylearning.co.uk/account/login.aspx

When you were enrolled on the course you were sent details of how to register onto the assessment portal. Your username should be your email address.

If you have forgotten your password, you can use the ‘Forgotten password?’ option.
If you are having trouble with this, please do contact us on training@1530.com or call the CIG Helpline.

No, you don’t have to send it away to be marked. The Set E workbook is marked by your course Supervisor. It should be marked and passed before you sit the Set E MCQ assessment. Ensure that once you have completed the workbook you hand it straight away to your supervisor who will mark it as soon as possible.

This may be possible if:

• the student has not yet registered onto the assessment portal
• the request is made within 6 months of the initial enrolment, and
• all the training materials are unused and intact so can be passed on to another member of staff.

Please call the CIG helpline for help. You will need to provide:

1. Name/email/employee number of member of staff who has left
2. Name/email/employee number of new candidate and email address
3. New candidate date of birth and ethnicity, plus whether the candidate is registered disabled
4. Pharmacy name and address, postcode, phone number and email (if different)
5. Supervisor name/GPhC number (if different)

If you have lost one of your course handbooks, you can view and download them from the assessment portal.

Go to the portal at https://www.pharmacylearning.co.uk/account/login.aspx. Once logged in, click on the relevant set assessment and then click on Hard Copy Resources. Click to open up the handbook within a new tab or download it from here.

Once you have completed all of the assessments, you should receive your certificate within 14 days of completion. However, you can also download a copy of the certificate from the online portal as well as module completion letters, just click on the Learning achievements button.

Go to the portal: https://www.pharmacylearning.co.uk/account/login.aspx. Login and click on the Learning Progress icon (bottom right). Check that your supervisor has approved all the online assessments you have completed. You will not get a completion letter or certificate until you have completed all the assessments and they have been approved by your supervisor.

In some cases, candidates may not be issued their certificate until they have sent in some of the course materials as part of our Quality Assurance process. If you have been selected, you will be notified via post and email.

You can download a duplicate course certificate from the online assessment portal. Go to the portal at https://www.pharmacylearning.co.uk/account/login.aspx. Login and click on the Learning achievements button.

If you have completed all the assessments and they have been approved by your supervisor, you will be able to download a PDF of your course certificate.

Students who completed the old (green) course with paper-based assessments can be sent a replacement certificate at a cost of £14.40.

Contact training@1530.com or call the CIG Helpline on 020 7534 7251.